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Mac Support for PC Technicians 10.11 - Part4

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Overview

Welcome to this Mac Support for PC Technicians online Training Course course.

Hi, I'm Daryl McCartney, and This course was designed for PC techs that need to install and support Macs running the OS X operating system on their Microsoft Windows networks. It covers integrating Macs into a Windows environment along with common IT issues faced by support staff.

We’ll take a look at the Installation of OS X, how to work with user accounts, delve into OS X permissions, we’ll investigate security options in OS X before diving deeper into the file system to see what makes it tick. Backing up your files will be discussed along with how to install and work with Apps and Documents. Networking is broken down into individual areas for configuration, accessing services and hosting services. There are also dedicated lessons for troubleshooting peripherals and printers along with some useful troubleshooting tips.

So, sit back, relax, and get ready to learn all about supporting OS X El Capitan.

There are exercises that can be performed for some lessons, but these depend on your network setup and the resources you have to hand.  For example, Exercise 19.1 requires you to have an Active Directory environment while Exercise 6.1 requires you to have an Exchange server.  I encourage you to read through these exercises even if you don't have the necessary resources to hand.

To access the Exercise files…

Before you delve in though, remember, this is a technical support course. I may refer to some OS X features, but this course does not discuss in full how to use and navigate OS X. If you are new to the Mac, go through the Mac Basics material on Apple’s website at the URL shown (https://www.apple.com/uk/support/macbasics/tour/) and then come back to the videos, don't worry, i’ll still be here waiting for you.

Course modules

We previously looked at connecting to a file server, but in Lesson 20 we will look at how we can share files from our own mac.Now you may be wondering why you would want to turn your computer into a file server?  Well, imagine you had a small business, with only a few employees.  You could...
  •   By Daryl McCartney
  • Beginner
  • 6 minutes
Now we have covered File Sharing, this final lesson on Network sharing takes us through a few of the other key sharing features.Remote access is a vital part of supporting modern day computers, so lets look at ways to achieve this on a Mac. We’ll also look at how to share your network connecti...
  •   By Daryl McCartney
  • Beginner
  • 13 minutes
In lesson 22, we will be looking at how to support peripherals in OS X.We will learn which peripheral connections are available on Mac computers and how we can view and troubleshoot peripherals.Apple devices and their operating systems support a host of peripheral connections.Dependant on the device...
  •   By Daryl McCartney
  • Beginner
  • 7 minutes
Printing is the topic for Lesson 23.We are going to look at not only how we can add and configure our printers in OS X, but then how we can share them for other users to connect to and what initial steps we can take when printing goes wrong.OS X leverages the open source Common UNIX Printing System...
  •   By Daryl McCartney
  • Beginner
  • 13 minutes
For this penultimate lesson, we will discover some overall troubleshooting tips available to techn supporting OS X.This lesson contains an overview of some of the most common tips and tricks used when supporting OS X from the multiple options for screen capture to what I would say is one of the best...
  •   By Daryl McCartney
  • Beginner
  • 9 minutes
So here we are at the final lesson. To wrap things up, let’s take a look at some of the boot modes you can startup a mac using, which can assist in troubleshooting.There a variety of boot modes available in OS X, we will look at each one individually.The first boot mode to discuss is Safe Mode...
  •   By Daryl McCartney
  • 6 minutes
Daryl McCartney

I joined Amsys in April 2010 as a Service Technician. In 2012 i took the opportunity to move into the Training department. Since joining i have been successful in becoming certified to teach all of the current Apple Certification Courses since OS X 10.8, as well as the ACMT and ACiT qualifications. Outside of work I enjoy playing Tennis and I am a member of the club committee helping to maintain t... more


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