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Mac Support for PC Technicians 10.11 - Part3

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Overview

Welcome to this Mac Support for PC Technicians online Training Course course.

Hi, I'm Daryl McCartney, and This course was designed for PC techs that need to install and support Macs running the OS X operating system on their Microsoft Windows networks. It covers integrating Macs into a Windows environment along with common IT issues faced by support staff.

We’ll take a look at the Installation of OS X, how to work with user accounts, delve into OS X permissions, we’ll investigate security options in OS X before diving deeper into the file system to see what makes it tick. Backing up your files will be discussed along with how to install and work with Apps and Documents. Networking is broken down into individual areas for configuration, accessing services and hosting services. There are also dedicated lessons for troubleshooting peripherals and printers along with some useful troubleshooting tips.

So, sit back, relax, and get ready to learn all about supporting OS X El Capitan.

There are exercises that can be performed for some lessons, but these depend on your network setup and the resources you have to hand.  For example, Exercise 19.1 requires you to have an Active Directory environment while Exercise 6.1 requires you to have an Exchange server.  I encourage you to read through these exercises even if you don't have the necessary resources to hand.

To access the Exercise files…

Before you delve in though, remember, this is a technical support course. I may refer to some OS X features, but this course does not discuss in full how to use and navigate OS X. If you are new to the Mac, go through the Mac Basics material on Apple’s website at the URL shown (https://www.apple.com/uk/support/macbasics/tour/) and then come back to the videos, don't worry, i’ll still be here waiting for you.

Course modules

In lesson 14 we are going to go through all the different application types supported by OS X and discover how to install and upgrade applications.It’s not just Native Apps written specifically for OS X that your Mac can install and run, this lesson will also look at other application environm...
  •   By Daryl McCartney
  • Beginner
  • 10 minutes
A common issue that support technicians have to deal with is around application issues. So lets dedicated a lesson to this.Many support tickets are raised for issues with apps and their documents. The app won’t install, open, keep quitting or their documents won’t open, they crash or won...
  •   By Daryl McCartney
  • Beginner
  • 14 minutes
Support technicians are often asked to help with network connection issues, so lets take a look at the theory behind connecting a mac to a network.Most network connections these days are as simple as just plugging your network cable in or authenticating to a wireless network. But sometimes there is...
  •   By Daryl McCartney
  • Beginner
  • 13 minutes
The previous lesson, explained network connections in OS X and how to configure them. Lets now look at how we can troubleshoot these network connections.OS X provides some powerful built-in tools to monitor and troubleshoot network connections. This lesson will explain the main networking tools avai...
  •   By Daryl McCartney
  • Beginner
  • 7 minutes
Welcome to Lesson 18, where we shall be exploring the world of file sharing on OS X.We shall take a look at connecting to other devices using a variety of different network protocols, using various methods in OS X. We will then finish with automating the connection process for your commonly required...
  •   By Daryl McCartney
  • Beginner
  • 8 minutes
In Lesson 19 we will be focusing on Directory Services.In this lesson, we are going to look at Network Accounts and Directory services, why we use them and how we can configure them on our Mac. Finishing with some Network Account troubleshooting tips.The first question we must answer though is, what...
  •   By Daryl McCartney
  • Beginner
  • 10 minutes
Daryl McCartney

I joined Amsys in April 2010 as a Service Technician. In 2012 i took the opportunity to move into the Training department. Since joining i have been successful in becoming certified to teach all of the current Apple Certification Courses since OS X 10.8, as well as the ACMT and ACiT qualifications. Outside of work I enjoy playing Tennis and I am a member of the club committee helping to maintain t... more


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